th16 FAQ

Visit th16 and click the registration button. You'll need to provide your full name, date of birth, email address, mobile number, and create a password. After submitting your registration, you'll receive a verification email. Once verified, you can proceed with KYC identity verification to unlock deposits and gameplay.

th16 accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS / GSIS ID
• PRC ID
• Voter's ID

Your ID must clearly show your full name, date of birth, and photo. KYC is typically processed within 24 hours on business days.

On the th16 login page, click "Forgot Password." Enter the email address registered to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our live chat support for assistance.

No. th16 strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you believe a duplicate account was created in error, contact our support team immediately.

Basic contact details like your mobile number and email address can be updated from your th16 account settings. Changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to protect your account from unauthorized changes.

th16 supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All deposits are processed in Philippine Peso (PHP).

The minimum deposit at th16 is ₱100 for most payment methods including GCash and PayMaya. Minimum amounts for bank transfers may vary. There is no maximum deposit limit, though large deposits may require additional verification in line with our anti-money laundering (AML) obligations.

GCash and PayMaya deposits are typically credited to your th16 account within seconds to a few minutes. Online bank transfers may take up to 30 minutes during business hours. Over-the-counter payments are usually processed within 1–2 hours after the transaction is confirmed. If your deposit hasn't appeared after the expected timeframe, contact our live chat support with your transaction reference number.

th16 does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside th16's control.

No. th16 requires that all deposits come from a payment account registered in your own name. Third-party deposits are not permitted and may result in your account being suspended pending investigation. This policy exists to protect players from fraud and to comply with Philippine anti-money laundering regulations.

Log in to your th16 account and go to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm. Withdrawals are sent to the same payment method you used to deposit. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals.

The minimum withdrawal at th16 is ₱200. There is no maximum single withdrawal limit for standard accounts, though very large withdrawals may be processed in batches and may require additional verification. VIP players may have higher withdrawal limits — contact support for details.

th16 processes withdrawal requests within 1–3 business hours for GCash and PayMaya. Bank transfers to BPI, BDO, Metrobank, and other Philippine banks are typically completed within 1 business day. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. You'll receive a notification once your withdrawal has been processed.

Common reasons for withdrawal rejection include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal account name does not match your registered th16 name
• Insufficient account balance after pending bets are settled
• Account flagged for security review

If your withdrawal was rejected, our support team will notify you with the specific reason. Contact live chat for assistance resolving the issue quickly.

th16 does not charge withdrawal fees on standard withdrawals. Your receiving bank or e-wallet may apply their own incoming transfer fees — please check with your provider. For players who make frequent small withdrawals, th16 reserves the right to apply a small processing fee after the first three withdrawals in a 24-hour period.

th16 offers a full lineup of online casino games including:

• Ocean King Jackpot — fish shooting arcade game with progressive jackpots
• Color Prediction — fast-paced color-based prediction game
• Bingo — classic and speed bingo variants
• Slots — hundreds of slot titles from top providers
• Live Casino — baccarat, roulette, blackjack, and more with live dealers
• Sports Betting — PBA, NBA, UFC, boxing, and international leagues

Yes. All th16 casino games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table games are sourced from reputable game providers whose RNG systems are independently audited. Live casino games are streamed in real time with physical cards and wheels, providing full transparency.

Absolutely. th16 is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required. The th16 mobile experience is designed to be smooth and responsive, whether you're playing on a budget Android phone in Cebu or the latest iPhone in Makati.

Ocean King Jackpot is one of th16's most popular games — an underwater-themed fish shooting arcade game where players fire cannons to catch fish and sea creatures for prizes. Different fish carry different point values, and special boss creatures trigger jackpot rounds. It's fast, fun, and hugely popular with Filipino players who enjoy skill-based arcade-style gaming.

Color Prediction is a simple, fast-paced game where players predict which color will appear in the next round. Each round lasts about 3 minutes, and players place their bets before the timer runs out. Correct predictions pay out at fixed odds. It's one of the easiest games to get started with at th16 — great for new players who want quick, straightforward action.

th16 offers a range of bonuses for both new and existing players, including welcome deposit bonuses, reload bonuses, free spins on selected slots, cashback offers, and special promotions tied to PBA season games and Philippine holidays. Check the Promotions section of your th16 account for the latest active offers.

Wagering requirements (also called rollover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Each bonus at th16 has its own specific wagering requirement — always check the bonus terms before claiming.

Most th16 bonuses are claimed directly from the Promotions page in your account. Some bonuses require a promo code entered during deposit — the code will be specified in the promotion details. Bonuses are credited to your account automatically once the qualifying deposit is confirmed. If a bonus doesn't appear within 10 minutes, contact live chat support.

No. Bonus funds cannot be withdrawn until the associated wagering requirements are fully met. However, you can choose to forfeit an active bonus at any time from your account settings if you'd prefer to withdraw your real-money balance without completing the wagering. Note that forfeiting a bonus removes it permanently — it cannot be reinstated.

Yes. All th16 bonuses have an expiry period, typically 7 to 30 days from the date of activation depending on the specific promotion. If the wagering requirements are not completed within the bonus validity period, the bonus and any winnings generated from it will be removed from your account. Always check the expiry date when claiming a bonus.

th16 provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — restrict how much you can lose in a given period
• Session time limits — set a maximum play session duration with automatic logout
• Reality check reminders — pop-up notifications every 30, 60, or 90 minutes
• Cooling-off periods — temporary account suspension from 24 hours to 6 weeks
• Self-exclusion — full account lock from 30 days to permanent

For more details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your th16 account, go to Account Settings, and select "Responsible Gaming." Choose "Self-Exclusion" and select your preferred exclusion period — options range from 30 days up to permanent exclusion. The exclusion takes effect immediately. You can also request self-exclusion directly through our live chat support team if you need it applied urgently.

Short-term cooling-off periods (24 hours to 6 weeks) cannot be reversed once activated — they must run their full course. Self-exclusion periods of 30 days or longer also cannot be reversed during the exclusion window. After a self-exclusion period ends, there is a mandatory 7-day reflection period before your account can be reactivated. Permanent self-exclusion is irreversible.

If you or someone you know is struggling with problem gambling, help is available:

• PAGCOR Responsible Gaming — the Philippine gaming regulator operates player protection programs and an exclusion registry
• National Center for Mental Health (NCMH) — crisis hotline: 1553 (24/7)
• th16 Support Team — available 24/7 via live chat; our agents are trained to assist with responsible gaming concerns

Reaching out for help is a sign of strength. th16 is committed to supporting every player who needs it.

th16 enforces strict 21+ age verification through our KYC process. No deposits or gameplay are permitted until a valid Philippine government-issued ID confirming the player is 21 or older has been verified. We also use automated systems to flag accounts where age may be in question. If you suspect a minor has accessed th16, contact our support team immediately.